The benchmarking company of the enterprise is Beiyou、Chongyou and there are the same suppliers for it. It is also one of the suppliers for YAMZ aftermarket.
The benchmarking company of the enterprise is Beiyou、Chongyou and there are the same suppliers for it. It is also one of the suppliers for YAMZ aftermarket.
FQA
Absolutely. We not only provide high-quality products but also attach great importance to after-sales technical support services. After customers receive the products, if they encounter problems in installation, use, or maintenance, they can contact our after-sales technical team at any time via email, phone, or video conference. Our technical team consists of professionals with rich experience in fuel system components, who can provide timely solutions, installation guidance, and troubleshooting suggestions. In addition, we also provide product use manuals and maintenance guides in multiple languages (such as English, Spanish, and Arabic) to help customers better use and maintain our products. For product quality problems confirmed to be caused by our production, we will provide after-sales services such as repair, replacement, or refund in accordance with the agreement.
Yes, we do. We understand that customers need to verify the quality, performance and compatibility of products before placing large formal orders. Therefore, we provide sample application services for customers. For standard in-stock products, customers only need to bear the sample cost and the corresponding international shipping fee, and we can arrange to send samples within 3-5 working days after confirming the sample request. For customized products that need to be developed, the sample production cycle will be determined according to the complexity of the customization requirements (usually 7-15 working days), and we will inform customers of the specific sample production and delivery schedule in advance. After customers receive the samples and confirm that they meet the requirements, we can start the production of formal orders.
As a company focusing on foreign trade business, our products are sold to a wide range of countries and regions around the world. The main target markets include Southeast Asia, the Middle East, Africa, Europe, and North America. These regions have strong demand for construction machinery and engine after-sales parts, and our high-quality fuel system components have gained recognition from local customers and cooperative foreign trade companies. We have accumulated rich experience in international trade operations and compliance with import and export regulations of different regions, which can ensure smooth customs clearance and delivery of products to customers in various markets.
We focus on the R&D, production and sales of fuel system components, with a comprehensive product range mainly covering fuel injectors, which are core supporting parts for engines. In addition, we also offer related accessories and replacement parts for fuel injectors to meet the overall maintenance and assembly needs of customers. Our products are mainly designed to match engines in industrial fields such as construction machinery (e.g., supporting XCMG's overseas market Hangfa Engines) and can also be adapted to after-sales markets of well-known engine brands like Yarmz. We can also provide customized product development and production services according to customers' specific engine models and performance requirements.
Quality is the core of Shengpeng Power's development. We have established a comprehensive quality management system covering the entire process from raw material procurement to product delivery. Firstly, in terms of raw materials, we only purchase from qualified suppliers that meet international standards (and we share the same suppliers as industry benchmarks), and each batch of raw materials will undergo strict incoming inspection. Secondly, in the production process, we adopt advanced production equipment and precision processing technology, and implement real-time quality monitoring at each production link to ensure that the production process meets the enterprise's technical standards which are superior to domestic and international standards. Thirdly, after the products are manufactured, they will go through multiple rounds of strict testing, including performance testing, durability testing, and dimensional accuracy testing, to ensure that each product meets the quality requirements. In addition, we have obtained relevant international quality certifications, and we regularly conduct internal quality audits and continuous improvement of the quality management system to maintain the stability and excellence of product quality. If you have any quality complaints after receiving the goods, our after-sales team will respond quickly and provide solutions such as repair, replacement, or refund based on the specific situation.
First of all, we apologize for any inconvenience caused by logistics issues. Once you encounter such problems, please contact our customer service team immediately and provide your order number, tracking number, and detailed information about the problem (such as photos of damaged goods). Our dedicated logistics coordinator will promptly communicate with the courier company to inquire about the situation, track the goods' location, or initiate a claim process. For delayed delivery, we will urge the courier company to speed up the transportation and keep you updated on the progress in a timely manner. For lost goods, we will take full responsibility and either reissue the goods for you free of charge or provide a full refund according to your choice. For damaged goods due to logistics reasons, after confirming the situation, we will arrange for replacement of the damaged parts or provide corresponding compensation. We are committed to resolving all logistics-related issues for customers in the shortest possible time.
Absolutely. Shengpeng Power has always adhered to the concept of integrity and quality orientation. All our fuel system components are independently researched, developed and produced in strict accordance with high standards. We are a supporting supplier of Hangfa Engines for XCMG's overseas market and also one of the suppliers for the Yarmz after-sales market. We have the same high-quality suppliers as industry benchmarks such as Beiyou and Zhongyou, which ensures the authenticity and reliability of our products from the source. In addition, each product will go through strict quality inspection procedures before leaving the factory, and we can provide relevant certification documents and quality inspection reports according to customers' requirements to prove the authenticity and quality of the products.
We cooperate with a number of well-known and reliable international courier companies to ensure that products are delivered to customers efficiently and safely. The specific courier services include DHL, FedEx, UPS, and TNT, among others. For large-batch orders, we can also arrange sea freight or air freight in collaboration with professional logistics partners according to customers' needs. We will select the most suitable delivery method based on the destination, order quantity, and customer's special requirements to balance delivery speed and cost-effectiveness.
